Frequently asked questions

At this time, for international orders. We have an estimate of 1-2 weeks for the arrival of your order.

Please view our Refund Policy Page

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. (You may allow 2-7 business days.)

If you’ve done all of this and you still have not received your refund yet, please contact us at support@eanime.com

Did you notice the sales tax charge on your receipt email? This is governed by the state that you live in.